Terms of Service

Agreement to Terms

By accessing or using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy.

Services

Loan Factory, Inc. provides mortgage loan origination services. All loan applications are subject to credit approval and underwriting guidelines. We reserve the right to refuse service to anyone for any lawful reason.

No Guarantee of Loan Approval

Submission of information through our website does not constitute an application for credit or a commitment to lend. All loans are subject to credit approval, property appraisal, and underwriting review. We make no guarantees regarding loan approval, rates, or terms.

Accuracy of Information

You agree to provide accurate, current, and complete information when submitting forms or communicating with us. Providing false or misleading information may result in denial of your loan application and could constitute fraud.

Limitation of Liability

To the fullest extent permitted by law, Loan Factory, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of our services.

Contact Information

Questions about these Terms should be sent to:

Dirk Pepperd
Loan Factory, Inc.
123 Main Street
Jacksonville, FL 32256
Email: dirk.pepperd@loanfactory.com
Phone: (904) 477-4986
NMLS: #2687649 | CO-NMLS: #320841
Equal Housing Lender

Last Updated: 4/15/2026